Terms & Conditions

Cancellations made 13 days or less before the date of reservation are non-refundable.

Airport transfer cancellations made 24 hours or less before the date of reservation are non-refundable.

Reservations made for prom are non-refundable.

Cancellation notices may vary due to local conditions (e.g. weather), event, vehicle type, and market area. Special events and peak time periods may be subject to different cancellation terms depending on the event.

Time changes made with less than the required cancellation notice may be subject to additional charges. For example, if a trip is booked from 6am to 8am and at 5:30am a call comes in to move the time to 8am, 10am, the reservation will be subject to the original 6am, 8am fees plus the new 8am, 10am reservation.

Additional charges to cover reimbursement for tolls, parking, permitting, event fees, and client-requested amenities may apply.

• SUVs & Vans, 1 hour minimum
• Buses, 2 hour minimum
• Limousines & Limousine Buses, 2 hour minimum (Sunday, Thursday)
• Limousines & Limousine Buses, 4 hour minimum (Friday & Saturday)

A new day starts at midnight for all limousine rentals.

Special events, prom dates, and peak time periods are subject to dynamic pricing and higher hourly minimums.

A fee equal to the entire booking amount is charged when services are scheduled and the client does not show up at the pickup location.

A fee of $100 or more may be charged to the responsible party's credit card for any extraordinary cleaning.

The party responsible for the reservation payment will be held financially responsible for any damage to BAC Transportation property resulting from the misconduct of their guests.

Vehicles with glassware as an amenity are subject to a $30 replacement fee for each glass lost, stolen, or broken during a trip.

Possession of illegal drugs, or alcohol consumption by anyone under 21 years old, is prohibited inside the vehicle. The responsible party is liable for all fines or vehicle damage caused during the rental by them or any members of their party.

BAC reserves the right to terminate the trip without refund if there is misconduct during the trip. BAC takes no liability for articles left behind, stolen, or damaged.

Smoking of any kind is prohibited inside the vehicle and is subject to a $100 fine per incident.

If a reservation extends past the initial payment and agreed-upon time frame, payment for the extension fee must be paid to BAC Transportation before the trip extension commences. BAC reserves the right to approve or deny the extension request based on safety, inventory, or other relevant factors.

Reservations that end earlier than scheduled are called early dismissals, and the unused rental hours are non-refundable. Delays or trip extensions caused by unsafe road conditions, road construction, or other acts of God are subject to the trip extension fee.

Gratuity paid to a chauffeur for services rendered is customary, but at the discretion of the client.

No gratuity is charged to a reservation upfront unless requested by the client, and 100% of any gratuity BAC Transportation receives for a chauffeur from a client is passed to the intended chauffeur.

It is at the chauffeur's discretion to decide if a situation has become unsafe. BAC Transportation follows the safety pause protocol, the team member pauses to check surroundings, team members, equipment, and passenger safety.

Vehicles cannot be loaded beyond seating capacity, and the use of safety belts is required by law.

BAC Transportation reserves the right to substitute any scheduled vehicle in the event it presents a safety or mechanical concern that cannot be resolved prior to the start of the trip. In such cases, passengers will be promptly notified and a suitable replacement vehicle will be dispatched. We strive to match the replacement as closely as possible in class and features; however, passenger safety remains our top priority.

Multiple-day trips in which a BAC Transportation staff member must overnight in a location are subject to a $50 per day per diem charge, plus a charge to cover private lodging for the staff member (if private lodging is not already provided).